Cloud-computing technologies can offer significant advantages over traditional systems. With resources provisioned on-demand and as-needed, enterprises can benefit from the collaborative, flexible, and cost-effective nature of cloud systems. However, the true value of software-as-a-service (SaaS) and cloud-based software has yet to be fully realized, as IT departments have raised justifiable concerns around the security, reliability, and integration of cloud technologies. According to Forrester, companies that have implemented SaaS are seeing return on investment of 20 percent in 12 to 24 months. A carefully planned and well-executed combination of cloud resources, systems, and applications can solve this tension by providing all the business benefits of the cloud while satisfying IT requirements. As a leading provider of cloud-based technology solutions and services, Peloton Technology Group helps companies navigate the world of cloud computing to solve complex business problems. We ensure that business and IT interests are aligned to benefit the entire enterprise.

Mobile is the next burning platform for marketing, sales, and customer service, migrating from ‘an alternative’ to the best option for B2C companies who want to interact with their customers in the most meaningful ways possible, at the right time and place. Everyone knows they need mobile, but many enterprises are unsure what to do. Leading-edge solutions should be focused on their measurable impact to sales and operations. Mobile is becoming a strategic component of business, driven by the right mobile enterprise platform. Mobile is a must have - 70% of organizations currently deploy at least one mobile application; 30% deploy multiple mobile applications. This trend will continue. Mobile is complex - Large enterprises are dealing with multiple backend systems, some legacy, some newly deployed, and a lot of mobile devices with just as many mobile operating systems. Mobile enterprise architecture is the key - To deploy mobile applications strategically (i.e., measurable ROI), organizations must get their mobile enterprise platform right. Let Peloton Technology Group help you define and deploy the right mobile customer care solution.

The monthly statement continues to get the highest "open rate" of any customer communication. Only 5.1% of consumers go to online portals to access their statement; yet 91% of adults receive emails. Electronic customers" are more profitable and have higher retention than "paper customers". 61 million consumers pay at least 1 bill online a month. The cost of stamps has risen from $.29 to $.44 (a 52% increase) since 1991. A company with 2 million customers will spend on average between $15m and $25m per year on stamps! 43% of consumers state that they are more likely to do business with a company they perceive to be Green. More than 68% of customers who defect do so because of poor service. The #1 category for why consumers call a customer service department is billing-related issues. Peloton Technology Group can help you move your document processing from the stone age to the 21st century.