Since 1993, CEDAR has been a pioneer in the development of customer communications platforms that optimize how high volume communications like bills, statements, policies and collection notices are Composed, Enhanced, Delivered, Archived, and Responded to for both printed and electronic communications. We save companies millions of dollars in paper, postage, call center service, collections and marketing, all while improving the customer experience and increasing brand loyalty.
We have developed and deployed numerous document innovations for some of the largest companies in the world including Citizens Property Insurance Corporation, Ford Motor Company, Reliance Standard Insurance, Equifax, First Data, Volvo, and Fidelity National Information Services.
Comprehensive Customer Communications Solutions (C3S)
- Adaptive Content Management – web interface to manage document content and the rules for use of the content
- Print and electronic document composition
- Print & Mail Optimization and Management – including companion documents to enable self servicing options
- E-delivery of a secure, interactive PDF – “A Personalized Website in a PDF”
- Data structure to support an integrated Text and IVR message and alert system
- Repackaging, data extracts of document content
- Electronic Enrollment and Customer Delivery Preference Management
- Archival access to all documents and transaction data
- Rapid Letters – integrates ad-hoc Call Center Documents into the same workflows for core system documents
- Interactive Marketing – relevant offers, at an opportune time, that are easy to fulfill/accept
- E-Payments from the PDF – ACH, Credit Card, Debit card, paid not as billed and variable payment plans
- Customer self servicing functionality – change address, end of lease settlement, line item dispute and more
- Collections Communications – rules based actionable documents as well as a data repository for IVR collection
